Customer
Relations Executive / Senior Customer Relations Executive (Ref:
CMS/CR/0602/01)
Key Responsibilities:
- To manage key customer enquiries/ complaints with an objective
to assure customer satisfaction and safeguard Company image
- To analyze customer feedback and identify the root cause
of each customer case
- To initiate, reflect and escalate the potential improvement
areas with recommendations to appropriate parties
- To lead and drive service enhancement programs and maintain
close monitoring system
Requirements:
- A degree holder or equivalent with 1-2 year's customer service
experience in Telecommunications industry (applicant with more
experience will be considered for Senior Customer Relations
Executive)
- Analytical, independent and customer oriented
- Strong negotiation power and problem solving skills
- Able to work under pressure and meet tight deadlines
- Sound interpersonal and communication skills
- Excellent command of spoken/written English and Chinese,
Putonghua is an advantage
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