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  1. In these terms and conditions, CABLE TV service means one or more services Subscriber has selected and subscribed to in the application form. Subscriber must be at least 18 years old.

  2. The CABLE TV service provided to residential premises is intended for private household viewing only. The service must not be used for any commercial or illegal purpose.

  3. (a)

CABLE TV will install a converter (whether rented or purchased) with smart card built-in (for digital converter only; analogue converter has no smart card built-in) for each Subscriber. If Subscriber chooses to rent the converter, the rented converter and smart card remain the property of CABLE TV and must be returned if the subscription is terminated.

(b)

Purchase of a converter does not include any built-in smart card. The smart card (whether rented or purchased converter) remains the property of CABLE TV. If the subscription is terminated, Subscriber must return the smart card within 14 days to CABLE TV.

(c)

CABLE TV will impose additional charges (in accordance with the published fee schedule) if the rented converter and/or smart card are not returned within 14 days of termination of the service or if they are returned damaged.

(d)

If a smart card or a converter (whether rented or purchased) is stolen or lost, Subscriber must inform CABLE TV immediately. A converter and smart card once reported stolen or lost may not be used again.

(e)

CABLE TV retains the intellectual property in the converter (whether rented or purchased) and the right to modify the converter and the smart card in it without prior notice.

(f)

The converter (whether rented or purchased) and smart card must not be opened up except by CABLE TV's authorized representative, or be tampered with in any way. To take the smart card out in order to return it to CABLE TV is the only circumstance under which Subscriber may open up the converter. Subscriber is responsible for any damage to the converter and/or smart card while they are in Subscriber's control, possession or custody.

(g)

The converter (whether rented or purchased) and smart card must be used only at the registered service address where they are installed by CABLE TV. The converter must not be connected to more than one television receiver or to any other equipment. A relocation fee will be separately charged for any use of the converter and smart card in or for any place other than the original registered service address.

(h)

CABLE TV will refund the deposit, less any outstanding subscription, converter rental or program fees, if the converter and smart card are returned undamaged and in full working order. Any refund will be made in accordance with CABLE TV's Code of Practice for Customer Services. For return instructions, please contact Customer Services.

(i)

Subscriber who has purchased a converter enjoys free maintenance service for the 1st year for normal usage. Subscriber may extend the maintenance period from the 13th month onwards by paying an annual maintenance fee.

  1. Subscription for CABLE TV service must be at least for the period set forth in the application form ("Commitment Period"). Upon the expiry of the Commitment Period, subscription will be automatically renewed from month to month at the then prevailing rate(s) for the subscribed CABLE TV service. Subscriber may cancel or change his subscription to all or part of the subscribed CABLE TV service by giving not less than 30 days written notice to CABLE TV, and the service will be terminated from the next billing cycle after the expiry of the 30-day notice or Commitment Period, whichever is the later. Any notice of termination, to be effective, must be given in the prescribed form and must be served within the last two months of the Commitment Period. If the subscription is terminated before the expiry of the Commitment Period, Subscriber must pay the subscription fee, converter rental and other fees payable hereunder for the remaining Commitment Period.

  2. CABLE TV will send to Subscriber regularly an electronic statement showing the payments due. A hard copy of this statement will be available upon request and payment of administrative charge (in accordance with the published fee schedule). Any dispute over the statement must be raised within 21 days from the date of the statement; otherwise, the details and amount of fees contained therein shall be final and conclusive.

  3. The subscription fee and the converter rental must be paid monthly in advance.
  4. If Subscriber change the registered address for CABLE TV service
    (a)

    within 60 days from the successful installation of the last service, a transfer fee of $600 will be debited from your account;

    (b)

    after 60 days from the successful installation of the last service, a transfer fee of $300 will be debited from your account;

    (c)

    to a place where only CABLE Express Service (MMDS / Satellite Transmission) is available during the Commitment Period, Subscriber may substitute the subscribed CABLE TV service with CABLE Express Service (MMDS / Satellite Transmission) by paying the prevailing service fee (installation fee to be separately quoted). (The channels and service available to CABLE Express Service (Satellite Transmission) subscribers are different from those available to normal residential subscribers, e.g. pay-per-view programs, certain Premium Services and other service packs are not available). If Subscriber does not wish to make the replacement and requests to terminate CABLE TV service, Subscriber must settle immediately all fees payable hereunder for the remaining Commitment Period. If the remaining Commitment Period is 12 months or more, Subscriber may subscribe to CABLE Express Service (MMDS / Satellite Transmission) for the remaining months. If the Commitment Period is less than 12 months, Subscriber has to have a 12-month contract for CABLE Express Service (MMDS / Satellite Transmission);

    (d)

    to a non CABLE TV ready address within the Commitment Period, Subscriber must give CABLE TV not less than 30 days' prior notice in writing. Upon the expiry of the 30-day notice period, CABLE TV shall freeze and suspend Subscriber's account and the provision of the CABLE TV service for the remaining Commitment Period until such time when network connection is available at the new place. If, however, the required network connection is still not available at the expiration of the Commitment Period, any subscription fee paid or payable for the part of the Commitment Period during which CABLE TV service has been suspended or frozen will be deemed to have been spent and absolutely forfeited and CABLE TV may at its sole and absolute discretion terminate Subscriber's subscription. For the avoidance doubt, the suspension or freezing of account by CABLE TV pursuant to this clause shall not release any of Subscriber's payment obligations hereunder.

  5. *Premium Services:
    (a)

    Subscription to the Premium Services cannot be changed or cancelled during the Commitment Period, Subscriber may however subscribe to additional premium services (i.e. premium channels and pay-per-view programs as applicable).

    (b)

    Payment for premium channels is for a minimum of one month and must be paid in advance.

    (c)

    Payment for pay-per-view movies and other pay-per-view programs must be made by the payment due date shown on the monthly statement.

    (d)

    Any order for pay-per-view services (however made through Subscriber's account) is deemed a valid order. CABLE TV is not under a duty to verify the identity of the person or whether he is under the age of 18, or be responsible if anyone is offended by a program.

    (e)

    IPPV credit value deposited in the smart card is non refundable & non-transferable.

  6. *If Subscriber has registered for any channel containing adult material, Subscriber must ensure that the adult material is not viewed by any person under the age of 18 or by anyone who may be offended by it.

  7. The installation fee and subscription fee are not refundable or transferable.
  8. CABLE TV may impose a charge on Subscriber for technical services provided beyond normal CABLE TV maintenance.

  9. A late or invalid payment may be subject to a surcharge in accordance with the published fee schedule.
  10. CABLE TV will impose a handling charge if a collection agency is used to recover the rented converter or any outstanding fees.

  11. If Subscriber selects to pay the rented converter deposit, converter rental or monthly fees by credit card then CABLE TV may, at any time, debit all fees due, including the deposit or any outstanding fees or any additional charges in respect of ALL service account(s) maintained with CABLE TV under Subscriber's name to the credit card account, or its replacement card as provided by Subscriber or the card issuer (as the case may be) from time to time.

  12. CABLE TV may vary the rates charged to Subscriber by giving not less than one month's notice.
  13. CABLE TV may at any time change the contents or nature of any channel and the number of channels available (the channel line-up), and withdraw any channel(s) with or without replacement.

  14. Subscriber acknowledges and agrees that connection to CABLE TV's service(s) may cause the loss of or affect the reception of other telecommunications and/or broadcasting signals and services, including but without limitation SMATV or Closed Circuit TV signal.

  15. Subscriber hereby authorizes any personal data information he provides to CABLE TV to be used by CABLE TV or any selected third parties for the following purposes: disclosure where required by any applicable law; to inform Subscriber of any products, services or offers of CABLE TV or other companies (if Subscriber does not want to receive this type of information, please write to our Personal Data Officer quoting Subscriber's account number) and to serve Subscriber and his/her service accounts (for Cable TV service or otherwise) with CABLE TV, including credit reference checks, debt collection and market research. Subscriber may at any time to request access to information held by CABLE TV about Subscriber or his/her account and to correct such information. CABLE TV may impose a modest charge to cover the costs of complying with such request, which should be made in writing to the Personal Data Officer, 11th floor, Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong.

  16. CABLE TV may suspend or terminate the service if Subscriber breaches any of these terms and conditions including non-payment of any fees due. In the case of such termination all prepayments will be forfeited.

  17. Neither Subscriber nor CABLE TV is liable for non-performance of its obligations if the non-performance is due to circumstances beyond its reasonable control (a force majeure event).

  18. CABLE TV may change these terms and conditions at any time. Subscriber is deemed to have accepted these terms & conditions (as amended from time to time) by continuing the subscription.

Additional Terms for CABLE Express Service (MMDS / Satellite Transmission)
In addition to the Terms & Conditions for CABLE TV service, the following terms shall also apply to CABLE Express Service (MMDS / Satellite Transmission).

  1. The Channels and services available to CABLE Express Service (Satellite Transmission) subscribers are different from those available to normal CABLE TV service subscribers (e.g. pay-per-view programs, certain Premium Services and other service packs are not available).

  2. Should installation arrangements or reception of signal by the dish antenna be affected to an unacceptable extent by factors beyond CABLE TV's reasonable control, CABLE TV may terminate its service without being in any way liable to Subscriber.

  3. CABLE TV will install a MMDS / Satellite receiver, all necessary wiring and wall plates at the service premises after payment of the Installation Fee. Subscriber must share a dish antenna with another subscriber if circumstances require, as judged by CABLE TV. All equipment and wiring installed by CABLE TV remain the property of CABLE TV. CABLE TV will impose additional charges for any equipment loss (dish antenna, LNB or etc.) where they are in Subscriber's control, possession or custody.

  4. Subscription for the CABLE Express Service (MMDS / Satellite Transmission) of CABLE TV service is for a minimum of twelve months ("Commitment Period") for the first converter. Subject as aforementioned, clause 4 of these terms and conditions shall apply to CABLE Express Service (MMDS / Satellite Transmission).

  5. The provision of CABLE Express Service (MMDS / Satellite Transmission) is subject to The Government of the Hong Kong Special Administrative Region ("Hong Kong") not taking back from CABLE TV's operations the frequencies for MMDS / Satellite transmission. Should The Government of the Hong Kong withdraw the frequencies, the service shall terminate on the date of withdrawal of frequencies and no party shall have any claim against the other as a result of the termination.

  6. Reception of CABLE Express Service (MMDS / Satellite Transmission) signal may be affected by unstable weather conditions.

  7. Subscriber must receive CABLE TV service only through a converter supplied by CABLE TV in Hong Kong, and must not retransmit such service.

  8. From the date hereof up to and including the date of termination of this subscription, Subscriber shall take all necessary measures steps and precautions to protect the dish antenna from and against all loss, destruction and damage caused by bad weather and other natural calamities including rainstorm, thunderstorm, typhoon and earthquake. Subscriber shall be wholly responsible for any loss damage or injury caused to any person whomsoever or any property whatsoever whether directly or indirectly through the defective or damaged condition of the dish antenna as a result of the negligence or the act omission or default of Subscriber in complying with the aforesaid obligation. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CABLE TV BE LIABLE FOR ANY OF SUCH LOSSES OR DAMAGES INCURRED BY EITHER SUBSCRIBER OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE).

Additional Terms for Coupon Package (Not applicable to CABLE Express Service - Satellite Transmission)
In addition to the General Terms and Conditions for CABLE TV service, the following terms shall also apply to the Coupon Package (for viewing pay-per-view programs).

  1. Subscriber of any CAT Coupon Package must be eligible to register with CABLE TV for viewing of channels containing adult material, must first have registered for such channels, and must ensure that any adult material is not viewed by anyone under the age of 18 or by anyone who may be offended by it.

  2. Only a residential Subscriber may purchase a Coupon Package. Subscriber using a digital converter may purchase Coupon Package with "Points" as unit (the "Points" will be deposited in the smart card installed in the digital converter), or the Coupon Package with "Coupons" as unit.

  3. Coupon Package with "Coupons" as unit may be used for booking of programs through telephone. Whereas Coupon Package with "Points" as unit may only be used for booking of programs through remote control (of the digital converter).

  4. All credit value deposited under a Coupon Package in a smart card or in a Coupon, expires after 12 months from the date of purchase or date of "add value" (whichever is applicable). Coupons will be deducted in the order of date of purchase i.e. first purchased first deducted.

  5. Before expiry, the Coupon Package may be used for all pay-per-view programs except special events (such as boxing), and programs with promotional price or other CABLE TV services.

  6. CABLE TV has the right to decide whether to allow any particular pay-per-view special event, and programs with promotional price or other CABLE TV services, to be purchased under a Coupon Package.

  7. CABLE TV has the right at any time, to offer new Coupon Packages.

  8. Subscriber may purchase Coupon Package with "Points" as unit only once a day ("a day" being the 24 hour period from 12:00 midnight to 11:59 pm of the same day).

  9. If Subscriber has any outstanding balance due to CABLE TV, CABLE TV has the right to refuse to let him purchase a Coupon Package, or use any Coupon Package already purchased to make bookings of programs.

  10. CABLE TV will bill Subscriber for any outstanding balance due to CABLE TV in respect of any booking made with insufficient "Coupons".

  11. If Subscriber moves to a non-serviceable address or non-PayPerViewService-ready address, any unused Points in the smart card, or any unused Coupons, will be forfeited.

  12. All Points and Coupons purchased are non-refundable and non-transferable, and cannot be used for settlement of any outstanding balance.

  13. No Coupon Package may be transferred to an account of a third party. Coupon Package with "Points" as unit purchased using one converter may not be transferred to a different converter, even if the other converter is under the same Subscriber's account.

  14. No booking of programs made under a Coupon Package may be cancelled.

* Applicable only to those subscribers who receive premium channels services and the pay-per-view service.