Dear Valued Subscriber, Telephone sales provide consumers with a convenient and efficient way of obtaining sales information and services. However, there have from time to time been news reports of suspicious calls soliciting personal information for illicit sales purposes. Some would even falsely hold out as representing a certain organization so as to gain your trust. To ensure that valued i-CABLE subscribers would not be affected by such calls, we would wish to offer the following information for your kind reference: Our telephone sales agents will identify the name of our Company and the purpose of the call. All our calls come with our Company's caller ID for your easy identification. We would contact customers between 9 am and 10 pm only (or at such other times as requested by customers). Our agent will always provide you with his/her name and staff number upon your request. If you have any doubts about the call, please refrain from providing any personal information. We attach great significance to customer data protection and have set up a special hotline at 1832978 (9 am - 12 am) for verifying the identity of our sales agents. For general enquiries, please call our Customer Service Hotline at 1832 892. Yours sincerely, i-CABLE Customer Service December 2013